Privacy Policy

01

Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an inquiry, request information, send us an email, upload a reference file or otherwise communicate with us.

• Your name
• Email address
• Company name
• Telephone or WhatsApp number
• Country or market
• Inquiry type
• Product or project requirements
• Artwork, photographs or reference files

We may also collect information contained in your communications with us and other business information you choose to provide.

02

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools or other service providers.

• Internet Protocol (IP) address
• Browser type and device type
• Operating system
• Pages viewed
• Date and time of access
• Referring website
• General website interaction and performance information

This information is generally used for website operation, security, troubleshooting, performance monitoring and improvement.

03

How We Use Your Information

We may use information collected through this website for legitimate business purposes, including to:

• Respond to inquiries and requests
• Review product ideas, sourcing requirements and project information
• Prepare quotations or discuss potential business opportunities
• Communicate about samples, specifications, packaging, production or shipment requirements
• Provide catalogs, product information or other requested materials
• Evaluate the feasibility of a project
• Maintain business correspondence and project records
• Improve our website, services and communications
• Protect the security and integrity of our website
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal, regulatory, accounting or business requirements

We do not use information submitted through our project inquiry forms for unrelated purposes without an appropriate reason or legal basis.

04

Inquiry Forms and File Uploads

Our website may allow visitors to submit product inquiries and upload supporting files such as photographs, artwork, specifications, spreadsheets, documents or compressed files.

Files and information submitted to us may be reviewed by TrustNovar personnel and, where reasonably necessary for evaluating or carrying out a project, may be shared with relevant manufacturing partners, service providers or professional advisers.

We use such information for legitimate business purposes related to the inquiry or project. Please do not upload information that you are not authorized to share.

05

Cookies and Similar Technologies

Our website may use cookies and similar technologies that help the website function properly, improve security, remember technical preferences, understand website performance or provide analytics.

Some cookies may be necessary for essential website functionality, while others may be used only when relevant features or services are enabled. Where required by applicable law, we may request consent before using non-essential cookies.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality.

06

Service Providers

We may use trusted third-party service providers to support functions such as website hosting, email services, website security, spam prevention, form processing, file storage, technical support, website analytics and business communications.

These providers may process information only to the extent reasonably necessary to provide their services to us or as otherwise permitted by applicable law.

We do not sell personal information submitted through our website inquiry forms.

07

Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on:

• Your consent
• Steps requested by you before entering into a business relationship or contract
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations

Where processing is based on consent, you may withdraw that consent where permitted by law.

08

Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the nature of the inquiry or business relationship, project duration, ongoing commercial communication, record-keeping requirements, legal or accounting obligations, dispute resolution, fraud prevention and website security.

When information is no longer reasonably required, we may delete, anonymize or securely archive it as appropriate.

09

Data Security

We take reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You should therefore use appropriate care when submitting confidential or commercially sensitive information online.

10

International Data Processing

TrustNovar works with international customers, suppliers and service providers. Information submitted through this website may therefore be stored, accessed or processed in China or in other countries where our service providers or business partners operate.

Where required by applicable law, we will take reasonable steps to use appropriate safeguards for international transfers of personal information.

11

Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain information
• Restriction of certain processing
• Objection to certain processing
• Withdrawal of consent
• A copy of certain information you have provided to us

These rights may be subject to legal exceptions and verification requirements. To make a privacy-related request, please contact info@trustnovar.com .

12

Business Communications

If you contact us about a product, sourcing opportunity, quotation or business project, we may continue communicating with you regarding that inquiry and related business matters.

You may ask us to stop non-essential marketing communications at any time. Communications necessary for an active project, transaction, legal requirement or legitimate business record may still be retained or sent where appropriate.

13

Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14

Children’s Privacy

This website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children through this website.

If we learn that personal information from a child has been submitted without appropriate authorization, we will take reasonable steps to delete it where required.

15

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies or applicable requirements.

When changes are made, the revised version will be posted on this page and the effective date will be updated.